Difference between revisions of "Troubleshooting Get Data Problems with Reckon Accounts"

Troubleshooting Get Data Problems with Reckon Accounts (view source)

445 bytes added , 15:56, 10 December 2019

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 The Reckon Accounts / QuickBooks API creates a log file for all connections made to their data files. This log file can assist you in debugging connection issues.
-For '''Windows 7/8/10''', the log file is usually located in the following location.
+Before checking the log file, we recommend editing the associated ini file to ensure the logging is set to verbose.
-*''C:\ProgramData\Intuit\QuickBooks\qbsdklog.txt''
+For '''Windows 7/8/10''', the files are usually located in the following location.
+* Ini File: ''C:\ProgramData\Intuit\QuickBooks\qbsdk.ini''
+* Log File: ''C:\ProgramData\Intuit\QuickBooks\qbsdklog.txt''
+For '''Windows XP and Vista''', the files are usually located in the following location.
+* Ini File: ''C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks\qbsdk.ini''
+* Log File: ''C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks\qbsdklog.txt''
+Edit the '''qbsdk.ini''' and add the following lines.
+#; ''[Log]''
+#; ''Level=verbose''
+#; ''UnlimitedSize=Y''
+#; ''[Parser]''
+#; ''DumpRequestData=Y''
-For '''Windows XP and Vista''', the log file is usually located in the following location.
-*''C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks\qbsdklog.txt''
 When scanning for errors in the log file, we recommend you try to find lines that mentionned the words ''Error'' or ''Failed''.