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Difference between revisions of "Troubleshooting Get Data Problems with Reckon Accounts"
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Troubleshooting Get Data Problems with Reckon Accounts (view source)
Revision as of 19:56, 2 May 2017
, 19:56, 2 May 2017no edit summary
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For '''Windows XP and Vista''', the log file is usually located in the following location. | For '''Windows XP and Vista''', the log file is usually located in the following location. | ||
*''C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks\QBINSTANCEFINDER17.INI'' | *''C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks\QBINSTANCEFINDER17.INI'' | ||
== Ensure both BudgetLink, Excel, Reckon Compatibility settings are using the defaults == | |||
Connection problems between software and Reckon Accounts / QuickBooks can occur if the ''user context'' between them is different. | |||
With that in mind, we recommend that all compatibilitity settings be unticked for all three applications. To do so, follow these steps. | |||
# Right-Click on the software's executable; | |||
# Select the '''Compatibility''' tab; | |||
# Untick '''Run this program in compatibility mode for'''; | |||
# Untick '''Run as Administrator''' | |||
# Click '''OK''' to save the settings; | |||
# Restart the software. | |||
To confirm that the software is not running in compatibility mode, follow these steps. | |||
# Start all software; | |||
# Open '''Task Manager'''; | |||
# Go to the '''Details''' tab; | |||
# Go to '''View''' and click on '''Select Columns'''; | |||
# Tick the following options: '''Elevated''', '''UAC Virtualisation''', '''Data Execution Prevention'''; | |||
# Confirm they all use the same settings. | |||
== Permissions == | == Permissions == | ||