Write, Bureaucrats, Administrators
2,725
edits
Difference between revisions of "Troubleshooting Get Data Problems with Reckon Accounts"
Jump to navigation
Jump to search
Troubleshooting Get Data Problems with Reckon Accounts (view source)
Revision as of 17:07, 10 April 2017
, 17:07, 10 April 2017no edit summary
| Line 2: | Line 2: | ||
The purpose of this article is to assist you troubleshooting connection issues with Reckon Accounts / QuickBooks. | The purpose of this article is to assist you troubleshooting connection issues with Reckon Accounts / QuickBooks. | ||
== Authorising BudgetLink to connect to Reckon Accounts data file == | |||
For BudgetLink or other third-party software to connect to your [[QuickBooks|Reckon Accounts]] data file, the BudgetLink application must be authorized to connect. Sometime, this authorization does not carry through when upgrading Reckon accounts. For further information, see [[Authorising BudgetLink to connect to a Reckon Accounts data file]]. | |||
== Check the QBSDK log file == | == Check the QBSDK log file == | ||
| Line 36: | Line 40: | ||
== Run the Reboot.bat batch file == | == Run the Reboot.bat batch file == | ||
Reckon Accounts / QuickBooks ship a special '''Reboot.bat''' batch file that registers and installs various components. Running the '''Reboot.bat''' batch file as administrator may resolve | Reckon Accounts / QuickBooks ship a special '''Reboot.bat''' batch file that registers and installs various components. Running the '''Reboot.bat''' batch file as administrator may resolve most issues or problems with Reckon Accounts / QuickBooks. | ||
The file is usually located in the ''C:\Program Files (x86)\Intuit\<latest version of Reckon or QuickBooks>''. | The file is usually located in the ''C:\Program Files (x86)\Intuit\<latest version of Reckon or QuickBooks>''. | ||
| Line 42: | Line 46: | ||
Once you've run the file, we recommend rebooting the machine and seeing if the problem is fixed. | Once you've run the file, we recommend rebooting the machine and seeing if the problem is fixed. | ||
== | == Test using the Windows Administrator user == | ||
We've found that sometimes, Reckon Accounts / QuickBooks is incorrectly configured for specific windows users. We recommend you test with the default '''Administrator''' windows account when starting your machine and seeing if you can connect correctly. | |||
== Test using a new Windows user account == | |||
We've found that sometimes, the current windows users account used is incorrectly configured. We recommend you create a new Windows user account and test to see if that account can connect successfully. | |||
== Related Topics == | == Related Topics == | ||