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Difference between revisions of "Troubleshooting Get Data Problems with Reckon Accounts"
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Troubleshooting Get Data Problems with Reckon Accounts (view source)
Revision as of 16:53, 10 April 2017
, 16:53, 10 April 2017no edit summary
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The Reckon Accounts / QuickBooks API creates a log file for all connections made to their data files. This log file can assist you in debugging connection issues. | The Reckon Accounts / QuickBooks API creates a log file for all connections made to their data files. This log file can assist you in debugging connection issues. | ||
For Windows 7/8/10, the log file is usually located in the following location. | For '''Windows 7/8/10''', the log file is usually located in the following location. | ||
*''C:\ProgramData\Intuit\QuickBooks\qbsdklog.txt'' | *''C:\ProgramData\Intuit\QuickBooks\qbsdklog.txt'' | ||
For Windows XP and Vista, the log file is usually located in the following location. | For '''Windows XP and Vista''', the log file is usually located in the following location. | ||
*''C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks\qbsdklog.txt'' | *''C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks\qbsdklog.txt'' | ||
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An ini file is created by Reckon Accounts / QuickBooks to help the QBSDK identify the correct running instance. If any connection errors exist regarding starting or opening a data file, we recommend you backup the QBINSTANCEFINDER17.INI and then clear it. This will ensure that any corruption in the INI file is removed. | An ini file is created by Reckon Accounts / QuickBooks to help the QBSDK identify the correct running instance. If any connection errors exist regarding starting or opening a data file, we recommend you backup the QBINSTANCEFINDER17.INI and then clear it. This will ensure that any corruption in the INI file is removed. | ||
For Windows 7/8/10, the log file is usually located in the following location. | For '''Windows 7/8/10''', the log file is usually located in the following location. | ||
*''C:\ProgramData\Intuit\QuickBooks\QBINSTANCEFINDER17.INI'' | *''C:\ProgramData\Intuit\QuickBooks\QBINSTANCEFINDER17.INI'' | ||
For Windows XP and Vista, the log file is usually located in the following location. | For '''Windows XP and Vista''', the log file is usually located in the following location. | ||
*''C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks\QBINSTANCEFINDER17.INI'' | *''C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks\QBINSTANCEFINDER17.INI'' | ||