Difference between revisions of "How to send a support log"

Jump to navigation Jump to search
no edit summary
Line 8: Line 8:


== Procedure ==
== Procedure ==
Start BudgetLink and follow the prompts to the [[File:GetDataDialogue.png|300px|thumb|right|Get Data Options Dialog]]
Start BudgetLink and follow the prompts to the Get Data Options dialog[[File:GetDataDialogue.png|300px|thumb|right|Get Data Options dialog]]
Choose the full Get Data Option and click OK.
Choose the full Get Data Option and click OK.
If an error occurs then we suggest as a first step clicking on the help button for more information on how to resolve the issue yourself
If an error occurs then we suggest as a first step clicking on the help button for more information on how to resolve the issue yourself
At the bottom of the Get Data Progress [[File:GetDataProgressDialogue.png|300px|thumb|right|Get Data Options Dialog]] click the Send button and follow the prompts to send the log as an email attachment
At the bottom of the Get Data Progress dialog[[File:GetDataProgressDialogue.png|300px|thumb|right|Get Data Options Dialog]] click the Send button and follow the prompts to send the log as an email attachment




[[Category:Troubleshooting]]
[[Category:Troubleshooting]]
1,991

edits

Navigation menu