Write, Bureaucrats, Administrators
1,991
edits
Difference between revisions of "How to send a support log"
Jump to navigation
Jump to search
no edit summary
| Line 4: | Line 4: | ||
To send a copy of that log to Accounting Addons support then follow the process below | To send a copy of that log to Accounting Addons support then follow the process below | ||
<br clear=all /> | <br clear=all /> | ||
| Line 12: | Line 10: | ||
Start BudgetLink and follow the prompts to the [[File:GetDataDialogue.png|300px|thumb|right|Get Data Options Dialog]] | Start BudgetLink and follow the prompts to the [[File:GetDataDialogue.png|300px|thumb|right|Get Data Options Dialog]] | ||
Choose the full Get Data Option and click OK. | Choose the full Get Data Option and click OK. | ||
If an error occurs then we suggest as a first step clicking on the help button for more information on how to resolve the issue yourself | If an error occurs then we suggest as a first step clicking on the help button for more information on how to resolve the issue yourself | ||
At the bottom of the Get Data Progress [[File:GetDataProgressDialogue.png|300px|thumb|right|Get Data Options Dialog]] click the Send button and follow the prompts to send the log as an email attachment | |||
[[Category:Troubleshooting]] | [[Category:Troubleshooting]] | ||