Write, Bureaucrats, Administrators
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Difference between revisions of "Troubleshooting Get Data Problems with Reckon Accounts"
Troubleshooting Get Data Problems with Reckon Accounts (view source)
Revision as of 16:01, 23 February 2020
, 16:01, 23 February 2020no edit summary
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We've found that sometimes, the current windows users account used is incorrectly configured. We recommend you create a new Windows user account and test to see if that account can connect successfully. | We've found that sometimes, the current windows users account used is incorrectly configured. We recommend you create a new Windows user account and test to see if that account can connect successfully. | ||
== Rename your QBW data file == | |||
We've found an odd issue with the digital certificate used to sign an executable file. If it changes substantially (from SHA-1 to SHA-256 for instance), it can cause the get data process to fail while the file is closed. We believe some information is stored in the additional reckon files (ending with extensions such as .ND, .LGB, .QBW.ND and .QBW.TLG). | |||
To resolve this issue, the best approach is to backup your Reckon Accounts / Quickbooks data file. | |||
Then, rename only the .QBW file to a different name. | |||
Once done, re-browse and reauthorise the data file using the new name and it should resolve the connection issue. | |||
== Related Topics == | == Related Topics == | ||