Difference between revisions of "Troubleshooting Get Data Problems with Reckon Accounts"

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For '''Windows XP and Vista''', the log file is usually located in the following location.
For '''Windows XP and Vista''', the log file is usually located in the following location.
*''C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks\QBINSTANCEFINDER17.INI''
*''C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks\QBINSTANCEFINDER17.INI''
== Ensure both BudgetLink, Excel, Reckon Compatibility settings are using the defaults ==
Connection problems between software and Reckon Accounts / QuickBooks can occur if the ''user context'' between them is different.
With that in mind, we recommend that all compatibilitity settings be unticked for all three applications. To do so, follow these steps.
# Right-Click on the software's executable;
# Select the '''Compatibility''' tab;
# Untick '''Run this program in compatibility mode for''';
# Untick '''Run as Administrator'''
# Click '''OK''' to save the settings;
# Restart the software.
To confirm that the software is not running in compatibility mode, follow these steps.
# Start all software;
# Open '''Task Manager''';
# Go to the '''Details''' tab;
# Go to '''View''' and click on '''Select Columns''';
# Tick the following options: '''Elevated''', '''UAC Virtualisation''', '''Data Execution Prevention''';
# Confirm they all use the same settings.


== Permissions ==
== Permissions ==
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