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Difference between revisions of "Troubleshooting Get Data Problems with Reckon Accounts"
Troubleshooting Get Data Problems with Reckon Accounts (view source)
Revision as of 16:52, 10 April 2017
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(Created page with "== Overview == == Authorising BudgetLink to connect to Reckon Accounts data file]] For BudgetLink or other third-party software to connect to your [[QuickBooks|Reckon Accoun...") |
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== Overview == | == Overview == | ||
== Authorising BudgetLink to connect to Reckon Accounts data file | The purpose of this article is to assist you troubleshooting connection issues with Reckon Accounts / QuickBooks. | ||
== Check the QBSDK log file == | |||
The Reckon Accounts / QuickBooks API creates a log file for all connections made to their data files. This log file can assist you in debugging connection issues. | |||
For Windows 7/8/10, the log file is usually located in the following location. | |||
''C:\ProgramData\Intuit\QuickBooks\qbsdklog.txt'' | |||
For Windows XP and Vista, the log file is usually located in the following location. | |||
''C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks\qbsdklog.txt'' | |||
When scanning for errors in the log file, we recommend you try to find lines that mentionned the words ''Error'' or ''Failed''. | |||
== Clearing the QBINSTANCEFINDER17.INI file == | |||
An ini file is created by Reckon Accounts / QuickBooks to help the QBSDK identify the correct running instance. If any connection errors exist regarding starting or opening a data file, we recommend you backup the QBINSTANCEFINDER17.INI and then clear it. This will ensure that any corruption in the INI file is removed. | |||
For Windows 7/8/10, the log file is usually located in the following location. | |||
''C:\ProgramData\Intuit\QuickBooks\QBINSTANCEFINDER17.INI'' | |||
For Windows XP and Vista, the log file is usually located in the following location. | |||
''C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks\QBINSTANCEFINDER17.INI'' | |||
== Authorising BudgetLink to connect to Reckon Accounts data file == | |||
For BudgetLink or other third-party software to connect to your [[QuickBooks|Reckon Accounts]] data file, the BudgetLink application must be authorized to connect. Sometime, this authorization does not carry through when upgrading Reckon accounts. For further information, see [[Authorising BudgetLink to connect to a Reckon Accounts data file]]. | For BudgetLink or other third-party software to connect to your [[QuickBooks|Reckon Accounts]] data file, the BudgetLink application must be authorized to connect. Sometime, this authorization does not carry through when upgrading Reckon accounts. For further information, see [[Authorising BudgetLink to connect to a Reckon Accounts data file]]. | ||