Difference between revisions of "Could not obtain the list of data files error message"

Could not obtain the list of data files error message (view source)

Revision as of 20:08, 16 June 2014

109 bytes added , 20:08, 16 June 2014

no edit summary

Nic

Write, Bureaucrats, Administrators

2,725

edits

@@ Line 5: / Line 5: @@
 == For users with the data file hosted LOCALLY ==
-If your data file is hosted on your local machine, it typically means that either the MYOB AccountRight Live API has not been installed, or it is not running.
+If your data file is hosted on your local machine, this error is usually caused when the MYOB AccountRight Live API has not been installed, or when it is not running. To resolve this problem, see the following topics.
-To resolve this problem, see the following topics.
 * [[Installing the MYOB AccountRight Live API]]
@@ Line 14: / Line 12: @@
 == For users with the data file hosted on a SERVER ==
-If your data file is hosted on your local machine, it typically means that either the MYOB AccountRight Live API has not been installed, or it is not running on the server to which you are trying to connect.
+If your data file is hosted on a separate server, this error is usually caused when the MYOB AccountRight Live API has not been installed, or when it is not running on the Server. To resolve this problem, see the following topics.
-To resolve this problem, see the following topics.
 * [[Installing the MYOB AccountRight Live API]]
@@ Line 23: / Line 19: @@
 == For users with the data file hosted in the CLOUD ==
-it typically means that either the MYOB AccountRight Live API has not been installed, or it is not running.
+If your data file is hosted in the cloud, this error is usually caused when your browser either defaults to the wrong my.myob account or remembers information which it shouldn't. To resolve this problem, see the following topics.
-To resolve this problem, see the following topics.
-* [[Installing the MYOB AccountRight Live API]]
-* [[Starting the MYOB AccountRight Live services]]
+* [[Log in to MY.MYOB before connecting with your MYOB data file in the cloud]]
+* [[Log out of MY.MYOB before connecting with your MYOB data file in the cloud]]
 == Related Topics ==
 * [[Troubleshooting Get Data Problems]]