Troubleshooting Get Data Problems - Revision history

Jeff at 22:57, 22 November 2020

2020-11-22T22:57:24Z

← Older revision		Revision as of 17:57, 22 November 2020
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	If you prefer choosing a different location for the temporary folder used during get data, see [[How to choose a different temp folder]].		If you prefer choosing a different location for the temporary folder used during get data, see [[How to choose a different temp folder]].

	== ~~Crashes~~ ==		== Errors ==

	~~=== Excel crashes when closing the progress dialogue ===~~		[[Error Validating job numbers]]

	Some users experience crashes in Excel when closing the progress dialogue. To resolve this problem, you will need to configure BudgetLink to automatically close the progress dialogue for you. For further information, see [[Configuring BudgetLink to automatically close the get data progress dialogue]].		=== Out of Disk Space error ===

	=~~= Warnings ==~~

	~~[[Skip Unchanged Data Files on Get Data]]~~

	==Out of Disk Space error==

	Some times during [[Getdata]] process you will receive a warning that you are running Out of Disk Space. [[Out of Disk Space \| Click here]] to know more about this.		Some times during [[Getdata]] process you will receive a warning that you are running Out of Disk Space. [[Out of Disk Space \| Click here]] to know more about this.

	== Deleted Accounts or Jobs ==		=== Deleted Accounts or Jobs ===

	Sometimes BudgetLink will prompt that it detected deleted accounts, jobs or categories. This occurs when budgets have been entered against those entities but they have been removed from your data file. As such, BudgetLink will still remember they existed and will preserve the values but will warn that the situation occurred.		Sometimes BudgetLink will prompt that it detected deleted accounts, jobs or categories. This occurs when budgets have been entered against those entities but they have been removed from your data file. As such, BudgetLink will still remember they existed and will preserve the values but will warn that the situation occurred.
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	To clear the budgets out of deleted accounts or jobs, see [[Clearing budgets out of deleted accounts or jobs]].		To clear the budgets out of deleted accounts or jobs, see [[Clearing budgets out of deleted accounts or jobs]].

	== Turning off Compact/Repair ==		=== Turning off Compact/Repair ===

	By default, BudgetLink ships with the option to compact and repair databases on get data. This sometimes can fail and prevent the get data from completing on some machine. To change this option, see [[Enabling or disabling the compact databases on get data option]].		By default, BudgetLink ships with the option to compact and repair databases on get data. This sometimes can fail and prevent the get data from completing on some machine. To change this option, see [[Enabling or disabling the compact databases on get data option]].

	== Turning on Developer Mode to check temporary files generated during get data ==		=== Turning on Developer Mode to check temporary files generated during get data ===

	The get data process uses a temp folder. You can turn on developer mode to have a look at the files generated during get data. See [[How to turn on developer mode]] for more information.		The get data process uses a temp folder. You can turn on developer mode to have a look at the files generated during get data. See [[How to turn on developer mode]] for more information.


			== Crashes ==

			=== Excel crashes when closing the progress dialogue ===

			Some users experience crashes in Excel when closing the progress dialogue. To resolve this problem, you will need to configure BudgetLink to automatically close the progress dialogue for you. For further information, see [[Configuring BudgetLink to automatically close the get data progress dialogue]].

			== Warnings ==

			[[Skip Unchanged Data Files on Get Data]]

	== Additional Support ==		== Additional Support ==

Jeff: /* Additional Support */

2020-03-31T23:39:26Z

Additional Support

← Older revision		Revision as of 18:39, 31 March 2020
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	== Additional Support ==		== Additional Support ==

	If you have been in contact with us and have been requested to send a support log then please follow these instructions ~~[[How to send a support log]]~~		If you have been in contact with us and have been requested to send a support log then please follow these instructions [[How to send a Get Data support log]]
	[[How to send a Get Data support log]]

	== Related Topics ==		== Related Topics ==

Jeff: /* Additional Support */

2020-03-31T23:15:05Z

Additional Support

← Older revision		Revision as of 18:15, 31 March 2020
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	If you have been in contact with us and have been requested to send a support log then please follow these instructions [[How to send a support log]]		If you have been in contact with us and have been requested to send a support log then please follow these instructions [[How to send a support log]]
			[[How to send a Get Data support log]]

	== Related Topics ==		== Related Topics ==

Nic at 03:48, 3 July 2018

2018-07-03T03:48:56Z

← Older revision		Revision as of 22:48, 2 July 2018
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	To troubleshoot problems with Reckon Accounts, see [[Troubleshooting Get Data Problems with Reckon Accounts]].		To troubleshoot problems with Reckon Accounts, see [[Troubleshooting Get Data Problems with Reckon Accounts]].

			=== Xero ===

			To troubleshoot problems with Xero, see [[Troubleshooting Get Data Problems with Xero]]

	== Data Warehouses Related Issues ==		== Data Warehouses Related Issues ==

Nic at 00:54, 25 May 2017

2017-05-25T00:54:42Z

← Older revision		Revision as of 19:54, 24 May 2017
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	=== MYOB AccountRight Classic ===		=== MYOB AccountRight Classic ===

	To troubleshoot problems with [[MYOB AccountRight Classic]], see [[Troubleshooting Get Data Problems with MYOB AccountRight Classic 19]].		To troubleshoot problems with [[MYOB AccountRight Classic]], see [[Troubleshooting Get Data Problems with MYOB AccountRight Classic]].

	=== MYOB AccountRight Live ===		=== MYOB AccountRight Live ===

Nic at 00:35, 25 May 2017

2017-05-25T00:35:46Z

← Older revision		Revision as of 19:35, 24 May 2017
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	If your data file has moved, your data file user name or password has changed or you are having trouble connecting to your datafile, you may need to change how BudgetLink connects to your data file. For more information, see [[Changing how BudgetLink connects to your data file]].		If your data file has moved, your data file user name or password has changed or you are having trouble connecting to your datafile, you may need to change how BudgetLink connects to your data file. For more information, see [[Changing how BudgetLink connects to your data file]].

	=== MYOB AccountRight Classic ~~or lower~~ ===		=== MYOB AccountRight Classic ===

	To troubleshoot problems with MYOB AccountRight Classic ~~or lower~~, see [[Troubleshooting Get Data Problems with MYOB AccountRight Classic 19]].		To troubleshoot problems with [[MYOB AccountRight Classic]], see [[Troubleshooting Get Data Problems with MYOB AccountRight Classic 19]].

	=== MYOB AccountRight Live ~~2017 or lower~~ ===		=== MYOB AccountRight Live ===

	To troubleshoot problems with MYOB AccountRight Live ~~2017 or lower~~, see [[Troubleshooting Get Data Problems with MYOB AccountRight Live]].		To troubleshoot problems with [[MYOB AccountRight Live]], see [[Troubleshooting Get Data Problems with MYOB AccountRight Live]].

	=== Reckon Accounts ===		=== Reckon Accounts ===

Nic at 23:59, 24 May 2017

2017-05-24T23:59:34Z

← Older revision		Revision as of 18:59, 24 May 2017
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	=== MYOB AccountRight Live 2017 or lower ===		=== MYOB AccountRight Live 2017 or lower ===

	To troubleshoot problems with MYOB AccountRight Live or lower, see [[Troubleshooting Get Data Problems with MYOB AccountRight Live]].		To troubleshoot problems with MYOB AccountRight Live 2017 or lower, see [[Troubleshooting Get Data Problems with MYOB AccountRight Live]].

	=== Reckon Accounts ===		=== Reckon Accounts ===

Nic at 23:59, 24 May 2017

2017-05-24T23:59:26Z

← Older revision		Revision as of 18:59, 24 May 2017
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	To troubleshoot problems with MYOB AccountRight Classic or lower, see [[Troubleshooting Get Data Problems with MYOB AccountRight Classic 19]].		To troubleshoot problems with MYOB AccountRight Classic or lower, see [[Troubleshooting Get Data Problems with MYOB AccountRight Classic 19]].

	=== MYOB AccountRight Live or lower ===		=== MYOB AccountRight Live 2017 or lower ===

	To troubleshoot problems with MYOB AccountRight Live or lower, see [[Troubleshooting Get Data Problems with MYOB AccountRight Live]].		To troubleshoot problems with MYOB AccountRight Live or lower, see [[Troubleshooting Get Data Problems with MYOB AccountRight Live]].

Nic at 22:41, 10 April 2017

2017-04-10T22:41:11Z

← Older revision		Revision as of 17:41, 10 April 2017
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	=== Reckon Accounts ===		=== Reckon Accounts ===

	~~For BudgetLink or other third-party software to connect to your [[QuickBooks\|~~Reckon Accounts~~]] data file, the BudgetLink application must be authorized to connect. Sometime, this authorization does not carry through when upgrading Reckon accounts. For further information~~, see [[~~Authorising BudgetLink to connect to a~~ Reckon Accounts ~~data file~~]].		To troubleshoot problems with Reckon Accounts, see [[Troubleshooting Get Data Problems with Reckon Accounts]].

	== Data Warehouses Related Issues ==		== Data Warehouses Related Issues ==

Jeff at 22:54, 31 October 2016

2016-10-31T22:54:06Z

← Older revision		Revision as of 17:54, 31 October 2016
Line 60:		Line 60:

	By default, BudgetLink ships with the option to compact and repair databases on get data. This sometimes can fail and prevent the get data from completing on some machine. To change this option, see [[Enabling or disabling the compact databases on get data option]].		By default, BudgetLink ships with the option to compact and repair databases on get data. This sometimes can fail and prevent the get data from completing on some machine. To change this option, see [[Enabling or disabling the compact databases on get data option]].

			== Turning on Developer Mode to check temporary files generated during get data ==

			The get data process uses a temp folder. You can turn on developer mode to have a look at the files generated during get data. See [[How to turn on developer mode]] for more information.


	== Additional Support ==		== Additional Support ==