View source for Troubleshooting Get Data Problems

== Overview ==

Read the following guides to correct any issues during the [[Get Data]] process.

== Data File Related Issues ==

=== General ===

If your data file has moved, your data file user name or password has changed or you are having trouble connecting to your datafile, you may need to change how BudgetLink connects to your data file. For more information, see [[Changing how BudgetLink connects to your data file]].

=== MYOB AccountRight Classic ===

To troubleshoot problems with [[MYOB AccountRight Classic]], see [[Troubleshooting Get Data Problems with MYOB AccountRight Classic]].

=== MYOB AccountRight Live ===

To troubleshoot problems with [[MYOB AccountRight Live]], see [[Troubleshooting Get Data Problems with MYOB AccountRight Live]].

=== Reckon Accounts ===

To troubleshoot problems with Reckon Accounts, see [[Troubleshooting Get Data Problems with Reckon Accounts]].

=== Xero ===

To troubleshoot problems with Xero, see [[Troubleshooting Get Data Problems with Xero]]

== Data Warehouses Related Issues ==

[[Too many data warehouses configured]]

== Folder Related Issues ==

=== BudgetLink Folder Permissions ===

If you are getting errors relating to folder read or write access, see [[Troubleshooting folder permissions]].

=== Temp Folder Permissions ===

If you are getting errors relating to temporary folder, see [[Troubleshooting temp folder permissions]].

If you prefer choosing a different location for the temporary folder used during get data, see [[How to choose a different temp folder]].

== Errors ==

[[Error Validating job numbers]]

=== Out of Disk Space error ===

Some times during [[Getdata]] process you will receive a warning that you are running Out of Disk Space. [[Out of Disk Space | Click here]] to know more about this.

=== Deleted Accounts or Jobs ===

Sometimes BudgetLink will prompt that it detected deleted accounts, jobs or categories. This occurs when budgets have been entered against those entities but they have been removed from your data file. As such, BudgetLink will still remember they existed and will preserve the values but will warn that the situation occurred.

To clear the budgets out of deleted accounts or jobs, see [[Clearing budgets out of deleted accounts or jobs]].

=== Turning off Compact/Repair ===

By default, BudgetLink ships with the option to compact and repair databases on get data. This sometimes can fail and prevent the get data from completing on some machine. To change this option, see [[Enabling or disabling the compact databases on get data option]].

=== Turning on Developer Mode to check temporary files generated during get data ===

The get data process uses a temp folder. You can turn on developer mode to have a look at the files generated during get data. See [[How to turn on developer mode]] for more information.


== Crashes ==

=== Excel crashes when closing the progress dialogue ===

Some users experience crashes in Excel when closing the progress dialogue. To resolve this problem, you will need to configure BudgetLink to automatically close the progress dialogue for you. For further information, see [[Configuring BudgetLink to automatically close the get data progress dialogue]].

== Warnings ==

[[Skip Unchanged Data Files on Get Data]]

== Additional Support ==

If you have been in contact with us and have been requested to send a support log then please follow these instructions [[How to send a Get Data support log]]

== Related Topics ==

* [[Troubleshooting]]

[[Category:Troubleshooting]]