Troubleshooting Get Data Problems
Overview
Read the following guides to correct any issues during the Get Data process.
Data File Related Issues
General
If your data file has moved, your data file user name or password has changed or you are having trouble connecting to your datafile, you may need to change how ExcelReportLink connects to your data file. For more information, see Changing how ExcelReportLink connects to your data file.
MYOB AccountRight Classic 19.9 or lower
For ExcelReportLink or other third-party software to connect to your MYOB data file, the MYOB ODBC Driver must be installed and configured correctly. For more information, see Troubleshooting the MYOB ODBC driver.
MYOB AccountRight 2013 or higher
For ExcelReportLink or other third-party software to connect to your MYOB data file, many components must be installed and running. For more information, see the following topics.
- Could not obtain the list of data files error message
- Installing the MYOB AccountRight Live API
- Starting the MYOB AccountRight Live services
Folder Related Issues
ExcelReportLink Folder Permissions
If you are getting errors relating to folder read or write access, see Troubleshooting folder permissions.
Temp Folder Permissions
If you are getting errors relating to temporary folder, see Troubleshooting temp folder permissions.