Our refund policy varies based on the nature of the purchase.
Accounting Addons does not provide refunds on software if the software could be trialled prior to the purchase. The trial period is designed to allow you to evaluate the software and ensure it meets your requirements. Accounting Addons is not liable for any defect found after the trial period.
Where the software cannot be trialled prior to purchase, we will issue a refund of the purchase price should the software not work in your environment. This does not apply to quoted custom development jobs.
License Keys, Upgrade Keys and Transfer Keys
Accounting Addons does not provider refunds on License Keys, Upgrade Keys and Transfer Keys. Software that require License Keys, Upgrade Keys and Transfer Keys can be used and evaluated prior to requiring the key. This grace period is provided as a means to evaluate the upgrade and transfer and ensure it is suitable.
Quoted Custom Software Development Jobs
Accounting Addons provides refunds on all quoted custom software development where the feature quoted cannot be implemented or developed due to circumstances unforeseen by Accounting Addons.
Accounting Addons does not provide refunds on quoted custom software development where requirements or environmental factors change during or after development. It is imperitive that the requirements are fully gathered and approved prior to the quote.
Quoted Support Fees
Accounting Addons provides refunds on all quoted support fees where the outcome of the support provided is not satisfactory and does not meet the original stated goal as quoted.
Should Accounting Addons cannot solve your support problem within the quoted hours, we will either refund the fees in full or include additional time, free of charge, until the issue is resolved. Accounting Addons reserves the right to determine whether to refund the fees or provide additional time.
Prepaid Support Fees
Accounting Addons does not provide refunds on any pre-paid support hours. Also, pre-paid support hours must be used within 1 year of purchase. Pre-paid support hours will lapse after 1 year.
We reserve the right to amend and change this Refund Policy as required.